At Small Dog Carriers we pride ourselves on satisfying our mission to meet our customer’s expectations through providing exceptional and individualized customer care. We work hard to ensure that we ship quality products in a timely fashion to fulfill our customer’s orders.
Our return policy guidelines are as follows.
All return items must be in new and unused condition including the original packaging and tags. You must notify Small Dog Carriers via email within 10 business days after receiving your order. You can return items for an in store credit for 100% of your purchase price (less shipping charges). This does not apply to custom products or items that are not returnable under any circumstance. In store credits are good for up to 1 year from the date of your purchase. If your order originally qualified for free shipping, then we will withhold up to a $15.00 S&H handling fee to help offset labor, materials, & shipping expense. The majority of return requests will be processed within 3 business days of receipt of the returned product. All returns will require email certification from a customer service agent at firstname.lastname@example.org. Please include your order number within this email. All return shipping costs are the responsibility of the customer except in a case where Small Dog Carriers shipped a defective or incorrect item. You are responsible to ensure that the item reaches us, so you should use a reputable shipping company with tracking numbers. We are not responsible for items that are shipped back to us, and never reach us.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at (303) 857-5759 within four hours of placing your order to cancel it free of any charges. We experience a large volume of telephone calls, so if your call goes to voice mail then please leave your name, phone #, invoice #, and a brief description of your situation. A customer service representative will follow up with you as soon as possible.
We will never to sell any customer's information to a third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Small Dog Carriers. Your privacy is our first and main concern, and information obtained by Pets Alley to conduct business will never be transferred to other persons or entities.