Small Dog Carriers - Shipping Information
We process most orders within 2 business days. Our standard ground delivery service will take 1-7 business days to reach you, depending on where you are located. Sometimes demand exceeds our expectations for a given period. If an item is backordered, then we will contact you via e-mail to tell you the estimated shipping time of your order. You may then choose to wait, cancel your order, or choose another item.
Note: some pet beds, carriers, and cat furniture are made to order. Thus, such orders may take up to 10-20 days to deliver.
Shipping costs are as shown on the table below. Shipping to Alaska, Hawaii, US Territories and International destinations will be shipped via the most economical carrier and are generally at a higher rate. Please go ahead and place your order and we will contact you if the difference is more than $5 dollars
Please Note: If an item was shipped free and is returned to us, (or part of an order), we will credit the item returned minus up to $15 in shipping. (To cover the cost originally shipping the item to you.)
Value Ground (4-10 business days)
|Total Order Price||Shipping Cost
|$0 - $25.00||$7.95
|$25.01 - $50.00||$9.95
|$50.01 - $75.00||$10.95
|$75.01 - $100.00||$11.95
|$100.01 + ||*Free Ground Shipping within the 48 Contiguous States.
(Excluding crates, stairs, pans, grooming tables, & oversized items.)
Expedited Shipping: If you prefer UPS Overnight, UPS 2-day, or UPS 3-day shipping, please go ahead and order the item with our regular shipping cost amount and let us know your preference for these services. We will charge the difference between the shipping costs to your credit card and send the item to you using the request method.
International Shipping: If the item needs to be shipped outside the US, go ahead and order at our US shipping rate. We'll contact you via e-mail with the difference of cost for shipping to your destination. You'll have the opportunity to accept or decline the order and shipping costs.
- Status inquiries: We are an internet based business, so contacting us via email is always the preferred method, however if you wish to speak to a representative, then please feel free to call us @ (303) 857-5759. We have thousands of visitors to our site daily and are focused on giving your orders prompt professional service. Voice mail is checked each business day and most calls are returned no later than 24 hours. Please allow us that amount of time to follow up on your phone call. If your matter is urgent, please state that in the email or phone message along with a brief description of your situation.
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